Measure your wrist snugly using a flexible measuring tape, without adding extra room. Then compare your wrist measurement with the sizing information shown on the product page. For the most accurate fit, we recommend measuring your wrist rather than an existing bracelet.

No worries, we offer a free size exchange. Contact us after receiving your order, and we will guide you through the exchange process so you can get a more comfortable fit.

Custom sizing is available for many bracelets in our Signature Series, which are assembled by hand in Sydney. Availability depends on the individual design, so please contact us before ordering if you require a specific or half-centimetre size.

Yes. Where possible, discreetly measure a bracelet they already own or ask someone close to them for guidance. If the size is not quite right, our free size exchange makes it easy to arrange a better fit after the gift has been received.

Depending on the design, our bracelets are made using genuine leather, natural stone beads and stainless steel components. The exact materials used are listed on each product page.

We currently ship throughout Australia, New Zealand and Singapore.

Most orders are dispatched within one business day. Signature products that are assembled or customised to order may require a little longer, and any extended processing time will be shown on the product page.

Australia Post Standard delivery generally takes approximately 2–8 business days. Express delivery usually takes approximately 1–4 business days. Delivery times are estimates and may vary depending on your location and Australia Post’s network.

Yes. Once your order has been dispatched, you will receive an email containing your Australia Post tracking details.

Please contact us if your tracking has not updated or your parcel appears significantly delayed. We will assist with the Australia Post investigation and work with you to resolve the situation.

Yes. We offer a free size exchange if your bracelet does not fit as expected. The bracelet should be returned unworn and in its original packaging.

You may request a return within 30 days of receiving your order. Items must be unused, unworn and returned with their original packaging. Please contact us before returning anything so we can provide the appropriate instructions.

Core Series bracelets include a six-month warranty, while Signature Series bracelets include a 12-month warranty. The warranty covers manufacturing faults under normal use but does not cover accidental damage, misuse or normal wear and tear.

Please contact us with your order number, a short description of the issue and clear photographs. We review every case individually and will help determine the most appropriate solution.